In-Use – Paper 326
Jiewen Wu, Freddy Lecue, Christophe Gueret, Jer Hayes, Sara van de Moosdijk, Gemma Gallagher, Peter McCanney and Eugene EichelbergerIn-Use
October 25, 2017, 11:30.
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The process of managing risks of client contracts is manual and resource-consuming, particularly so for Fortune 500 companies. As an example, Accenture assesses the risk of eighty thousand contracts every year. For each contract, different types of data will be consolidated from many sources and used to compute its risk tier. For high-risk tier contracts, a Quality Assurance Director (QAD) is assigned to mitigate or even prevent the risk. The QAD gathers and selects the recommended actions during regular portfolio review meetings to enable leadership to take the appropriate actions. In this paper, we propose to automatically personalize and contextualize actions to improve the efficacy. Our approach integrates enterprise and external data into a knowledge graph and interprets actions based on QADs’ profiles through semantic reasoning over this knowledge graph. User studies showed that QADs could efficiently select actions that better mitigate the risk than the existing approach.